Seattle Mariners Select Onyx Software to Help Build = Fan, Sponsor Loyalty

From: Subject: Seattle Mariners Select Onyx Software to Help Build Fan, Sponsor Loyalty Date: Mon, 22 Mar 2004 12:34:59 -0800 MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_0000_01C4100A.16E96B50"; type="text/html" X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165 This is a multi-part message in MIME format. ------=_NextPart_000_0000_01C4100A.16E96B50 Content-Type: text/html; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable Content-Location: http://www.onyx.com/NewsAndEvents/PressReleases/mariners.asp Seattle Mariners Select Onyx Software to Help Build = Fan, Sponsor Loyalty

Press=20 Releases

Media=20 Coverage

Events

PRESS RELEASES

Oct 30, 00

Seattle Mariners Select Onyx = Software to=20 Help Build Fan, Sponsor Loyalty
Onyx=20 selected as e-Business platform for improving sales, one-to-one = marketing=20 and customer support=20

Bellevue,=20 WA-Onyx Software (Nasdaq: ONXS), a global provider of = enterprise-wide,=20 customer-centric e-business applications, today announced that the = Seattle=20 Mariners will standardize all customer-facing operations on Onyx = 2000.=20

The Mariners will use Onyx e-Business portals across sales, = marketing,=20 service, support, community relations and event management to = conduct both=20 business-to-consumer and business-to-business interactions with = customers=20 and sponsors. The Mariners franchise will use Onyx Employee = Portal, Onyx's=20 thin client customer relationship management (CRM) portal for = internal=20 employees, to automate season ticket sales, suite sales and = corporate=20 sponsorships, and to conduct targeted marketing campaigns and = customer=20 tracking and analysis. The Mariners will use Onyx Customer Portal = for lead=20 generation and to enable Web-based customer self help, service and = support.=20

The Mariners chose Onyx for its 100 percent Web technology and = broad=20 platform that would be able to span the organization and be used = for both=20 online and traditional business activities. Onyx has extensive = experience=20 in providing e-business and relationship management solutions to = pro=20 league franchises, with a customer base that includes the Portland = Trailblazers, Anaheim Angels, Anaheim Mighty Ducks, and Seattle = Seahawks.=20

"Onyx understands the needs of the professional sports = industry, which=20 interacts with two flavors of customer: ticket holders and = sponsors," said=20 Mariners President Chuck Armstrong. "Onyx has more experience than = any=20 other customer relationship management vendor we looked at in = serving=20 professional athletic franchises with the technology we need to be = streamlined, strategic and able to share information across the=20 organization. That best practice experience is important in an = industry=20 with many of its own subtleties and nuances. Using Onyx, we can = integrate=20 our processes and provide a better overall experience to fans and=20 customers whenever and however they choose to interact with us."=20

About Onyx Software
Onyx Software Corp. (Nasdaq: = ONXS) is a=20 global supplier of enterprise-wide, customer-centric e-business=20 applications. Onyx Software's enterprise-class software connects = and=20 powers a company's entire e-business world, including customers, = partners=20 and sales, marketing, service and call center functions, making = total=20 customer and partner information available enterprise-wide.=20

Onyx Software's award-winning products are known for = flexibility,=20 reliability and ease of use, resulting in high return on = investment, low=20 total cost of ownership and industry-leading customer = satisfaction. Onyx=20 operates worldwide, supporting large, medium and small companies = including=20 Agile Software, American Express, Broadwing, Commerce One, Credit = Suisse,=20 Dreyfus, FirstWorld Communications, Hummingbird, NTL Group, = Portland Trail=20 Blazers, Prudential Securities, Sierra Health Services and = Singapore Cable=20 Vision. For more information, call 888-275-6699 or email info@onyx.com. Please visit www.onyx.com/annualreport to download the Onyx = Software=20 1999 annual report and 10K.=20

###

Contact: Heather Knox
PR = Director
Onyx Software
Telephone: 425.519.9225
Fax: = 425.732.2414 Shawn=20 Yujuico
VisiTech Public Relations
Telephone:=20 817.267.9686
Fax: = 810.885.5291

20= 03=20 Press Archive

20= 02=20 Press Archive

20= 01=20 Press Archive

20= 00=20 Press Archive

19= 99=20 Press Archive

MEDIA=20 CONTACTS

Americas / = Corporate=20 Headquarters
	Carrie=20 Holmes Marketing Manager Telephone:=20 425.519.4096 Fax: 425.732.2412 CarrieH@onyx.com=20

Europe, Middle = East,=20 Africa
	Jo = Bateman Marketing=20 Manager Telephone: +44 (0) 1344 322 000 Fax: +44 = (0)=20 1344 489 035

Australia, New = Zealand
	Nicky=20 Miseroy Marketing Manager Telephone: +61 (2) = 9409=20 4300 Fax: +61 (2) 9955 5458 NickyM@onyx.com=20

Asia
	Jenny=20 Chua Marketing Manager Telephone: +65=20 63911735 Fax: +65 338.3831 jennyc@onyx.com=20

Japan
	Chad=20 Hamblin Director - International = Markets Telephone:=20 425.519.9315 Fax: 425.732.2412 ChadH@onyx.com=20 =

Privacy = Statement=20 - Copyright =A9=20 2004 Onyx Software Corporation.
This Web site Powered by = Onyx=20 Software.

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